Agency Profile

Our Mission Statement

To Our Customers
The sole reason we exist; regardless of size, each customer will always receive Courtesy, Counsel, and Advice on what coverage, cost, or protection programs best suit their needs based on the highest level of this agency’s knowledge, expertise, and professionalism including appropriateness and fairness in settling claims.

To Our Companies
Dedication and commitment to attain profitable growth by supporting and abiding by their established programs which recognize the responsibility to maintain adequate but competitive rate levels with approved marketable insurance products while recognizing our contribution to their return on Shareholders Equity

To Our Employees
We believe our employees are our greatest asset and each will be fairly compensated based on agreed performance results.  We are committed to providing educational opportunities, guidance and a safe working environment.

FesslerAgencyGroup

Our Pledge to You

Trusted Choice agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products and unparalleled advocacy.

As a Trusted Choice agency, we are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we shall:

  • Work with you to identify the insurance and financial services that are right for you, your family or your business, and use our access to multiple companies to deliver those products.
  • Guide you through the claims process for a prompt and fair resolution of your claim.
  • Help solve problems related to your coverage or account.
  • Explain the coverages and options available to you through our agency, at your request.
  • Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
  • Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
  • Use our experience and multiple company relationships to customize your coverage as needed.
  • Commit our staff to continuing education so they may be more knowledgeable in serving you.
  • Treat you with respect and courtesy.
  • Conduct our business in an ethical manner.

We pledge this to you, our clients, and ask that you let us know if we fail to meet our commitment, so we may take corrective action.

 

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